Frequently Asked Questions

MedTrust is a trusted online pharmacy platform that provides convenient access to prescription medications with secure delivery services. We prioritize your health and privacy while offering competitive prices and reliable service.

Simply upload your prescription, choose your delivery preferences, complete your order, and we'll deliver your medications safely to your door. Our licensed pharmacists review all prescriptions to ensure safety and accuracy.

Yes, MedTrust is a fully licensed online pharmacy that complies with all federal and state regulations. We use advanced security measures to protect your personal and medical information.

Create an account, upload your prescription or have your doctor send it directly to us, select your medications, choose delivery options, and complete payment. You'll receive confirmation and tracking information via email.

We accept most prescription medications from licensed healthcare providers. Some controlled substances may require additional verification. Contact us if you have questions about a specific medication.

Orders can be modified or cancelled within 1 hour of placement, provided they haven't entered the fulfillment process. Contact our support team immediately if you need to make changes.

Most prescriptions are processed within 24-48 hours. Complex orders or those requiring additional verification may take longer. You'll receive updates throughout the process.

We offer standard delivery (3-5 business days), expedited delivery (1-2 business days), and same-day delivery in select areas. All medications are shipped in discreet, temperature-controlled packaging.

Standard delivery is free for orders over $50. Expedited delivery costs $15, and same-day delivery (where available) costs $25. Delivery fees may vary by location.

You'll receive a tracking number via email once your order ships. You can also track your order status in your account dashboard or by calling our customer service.

We require signature confirmation for all medication deliveries. If you're not available, the carrier will attempt redelivery or hold the package at a secure location for pickup.

We accept major credit cards (Visa, MasterCard, American Express), debit cards, and HSA/FSA cards. We also work with most insurance plans to help reduce your costs.

Yes, we work with most major insurance plans. During checkout, you can enter your insurance information to see your copay amount. We'll handle the insurance claim process for you.

We offer competitive cash prices and discount programs for uninsured patients. Our team can also help you explore generic alternatives or manufacturer discount programs.

Yes, you can use HSA (Health Savings Account) and FSA (Flexible Spending Account) cards for eligible prescription medications and medical supplies.

Click 'Sign Up' on our homepage, provide your basic information, verify your email address, and complete your profile with medical and insurance information for faster checkout.

Absolutely. We use bank-level encryption and are HIPAA compliant. Your personal and medical information is protected with the highest security standards and is never shared without your consent.

Click 'Forgot Password' on the login page, enter your email address, and follow the instructions in the reset email. For security, password reset links expire after 24 hours.

Yes, you can add family members to your account. Each person will have their own profile and prescription history while sharing the same payment and delivery preferences.

Due to safety regulations, we cannot accept returns of prescription medications. However, if there's an error with your order or you receive damaged products, we'll provide a full refund or replacement.

Contact our customer service team within 30 days of delivery with your order number and reason for the refund request. We'll review your case and process eligible refunds within 5-7 business days.

Contact us immediately if you receive incorrect medication. Do not take the medication. We'll arrange for immediate replacement and investigate the error to prevent future occurrences.